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Claims & Returns & Automated RMA Verification

Automate claims and returns processing with multimodal AI and a 24/7 voice hotline — from Lot Number recognition to RMA ready for approval.

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Enterprise Challenge

Quality Claims arrive in chaos: descriptions in emails, photos from production floors, scanned delivery documents. Customer Service wastes hours on manual triage and tracking down lot history in the ERP.

Chaotic claim intake
Claims arrive through multiple channels — email, phone, delivery note scans. Every claim requires manual opening, assessment, and assignment to the right person.
Hours of manual triage
Customer Service wastes time sorting claims, checking purchase history in the ERP, and looking up lot numbers instead of actually resolving customer issues.
No lot traceability
Detecting a defective batch requires manually searching ERP history — every delay means continued sales of faulty goods and growing return costs.

Multimodal Triage 24/7

The system accepts claims through every channel. The AI Voicebot runs an autonomous claims hotline — it identifies callers by phone number and automatically sends an SMS link for photo upload. Multimodal AI instantly analyses the submitted images, reads lot numbers directly from nameplates, and the ERP API verifies the purchase history.

Autonomous voice hotline
The AI Voicebot handles the hotline 24/7 — identifies the customer by phone number and sends an SMS with a photo upload link, no human agent required.
Lot Number reading from nameplates
Multimodal AI analyses photos and reads lot numbers directly from nameplates — no manual re-typing, no errors.
Purchase history verification in ERP
The ERP API automatically confirms the purchase date, invoice number, and product batch — a ready basis for the claims decision in seconds.
Guardrail: RMA under control
AI prepares a ready RMA draft with "Pending" status — the final decision is made by the quality manager. Image files go to cloud storage (S3/SharePoint), keeping the ERP database clean.
0 sec
Claim registration time
Down from 30 minutes to 45 seconds
24/7
Service availability
Full claim handling — including distributor night shifts
100%
Lot traceability
Instant detection and blocking of defective product batches

45 seconds instead of
30 minutes per claim.

Voicebot takes over the hotline, AI reads the Lot Number from the photo, ERP confirms purchase history — RMA ready for manager approval. No chaos, no delays.

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