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Multilingual Collections & Intelligent Contact Tracking

Multilingual receivables management with intelligent contact-path logging.

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The Enterprise Challenge

Traditional B2B collections can be expensive, resource-intensive and carries a high risk of damaging long-standing trading relationships if approached too aggressively.

High cost of language resources
Traditional B2B collections require dedicated consultants for each market — the cost of multilingual resources grows with geographic reach.
Risk to partner relationships
Overly aggressive or poorly calibrated actions can permanently damage long-standing partnerships — the cost of a lost relationship often exceeds the recovered receivable.
No scalability and no audit trail
Manual collections don't scale globally and leave no complete contact documentation — making legal escalation and board reporting difficult.

Multilingual Collections with Class

AI monitors balances in the ERP and automatically triggers tailored, multi-step dunning sequences. A multilingual Voicebot makes direct phone calls, matching language and tone to the debtor's country — and logs every step in the ERP.

Collections with class — professional business relationships
Automated dunning sequences
AI monitors balances in the ERP and automatically triggers multi-step collections sequences — tailored for each customer segment and overdue amount.
Multilingual Voicebot (native quality)
The Voicebot makes direct phone calls, matching language and tone to the debtor's country. It notifies of overdue amounts and captures binding repayment commitments.
Ironclad audit trail
The system logs every contact attempt — including failed ones (busy signal, voicemail). Full transcripts of completed calls are created and linked directly to the customer record in the ERP/CRM. 100% documented history for the legal team.
Guardrail (Human-in-the-Loop)
The system will never take drastic actions (delivery block in ERP, pre-litigation notice) on its own. Before any escalation, AI pauses the process and waits for a digital sign-off from the Finance Manager in a dedicated panel.
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Cash flow improvement
DSO reduced by 15–22% through systematic collections
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Amicable recovery rate
Higher collection efficiency in the soft dunning phase
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Operational reach
Global collections in any language — simultaneously across all markets

Collect globally.
Without damaging relationships.

Multilingual AI takes over routine reminders and calls — your team steps in only where a human is genuinely needed. Ironclad audit trail in the ERP ready from day one.

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